At Clara Assist ("Clara," "we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI scheduling assistant service.
Information We Collect
To provide and improve Clara's services, we collect contact information you provide when creating your account, along with your conversations and interactions with Clara. When you connect third-party services—such as email, calendar, or other platforms—we access the data necessary to fulfill your requests and learn your preferences. This may include reading communications to understand patterns, accessing calendar events to prevent conflicts, and analyzing your preferences to provide more personalized assistance. We also collect standard technical information such as device data and usage analytics to enhance our service and maintain security.
How We Use Your Information
To deliver Clara's services. We use your information to understand what you need, take action on your behalf, coordinate with others you direct us to contact, manage your schedule and tasks, and learn your preferences to serve you better over time.
To make Clara smarter. We analyze how people use Clara to improve accuracy, develop new capabilities, fix problems, and advance what's possible with AI assistance.
To keep your account secure. We use your information to verify your identity, prevent unauthorized access, detect potential security issues, and protect both you and Clara from misuse.
To meet legal requirements. We process your information when required by law, to respond to valid legal requests, and to protect legal rights.
Information Sharing and Disclosure
We do not sell or rent your personal information. We may share information in these limited circumstances:
- Service Providers: Cloud infrastructure, database hosting, and application deployment services
- Communication Services: SMS messaging, email delivery, and phone communication providers
- Calendar Services: Third-party calendar platforms you choose to connect
- Analytics Providers: Web analytics and performance monitoring services
- Business Partners: Restaurants, healthcare providers, and services you book appointments with
- Legal Requirements: When required by law, court order, or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
All service providers are bound by strict data protection agreements and process data only as necessary to provide their services.
Data Security and Protection
- Industry-standard encryption for data in transit and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Limited employee access on a need-to-know basis
- Secure cloud infrastructure with leading providers
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Revoke Consent: Disconnect calendar access or delete your account
To exercise these rights, contact us at privacy@claraassist.ai
Data Retention
- Account information is retained while your account is active
- Conversation history is kept for service improvement and support
- Calendar access tokens are stored securely and can be revoked anytime
- Deleted account data is permanently removed within 90 days
- Some data may be retained longer for legal or security purposes
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during international transfers.
Children's Privacy
Clara is not intended for use by children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes via email or through our service. Your continued use of Clara after changes constitutes acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at privacy@claraassist.ai